Grievance Policy

Nervospay believes that excellence in customer service is an important imperative for sustained business growth. As a service organization, customer service and customer satisfaction are our prime focus. Our goal is to ensure that our customers receive exemplary service across all our touchpoints. This policy encompasses a structured grievance redressal mechanism and a framework for addressing customer grievances and complaints.

Nervospay will treat customers in a transparent and fair manner and will deal with customer complaints with courtesy and in a timely manner.

Redressal Mechanism for Grievances:

Customers can contact the below-mentioned two levels for effective resolution of their complaints:

Level Response Time Description Contact Details

Level 1 Less than 24 hours 24x7 Helpdesk help@nervospay.in

Level 2 Less than 72 hours Nodal Officer nodal.officer@nervospay.in